Security and Fraud

We are committed to protecting the security of your personal information. Below are some of the measures we take to safeguard your data, along with steps you can take to help protect your account.

What We Do

• We employ industry-proven security standards and technologies to protect information within our computing environment.
• Our systems and networks are protected from external threats through the use of firewall security systems.
• Sensitive information transmitted over the Internet is protected using advanced encryption technology and a digital certificate issued by a trusted Certificate Authority.
• Access to customer information within our organization is strictly controlled and limited to authorized employees who require it to perform their job duties.

What You Should Do

• Protect your username and password. Avoid easily guessed words or numbers and never write your login information where others can see it.
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• Always sign out after use. Use the “Sign Out” button when you finish accessing your online account and close your browser.
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• Avoid sending account information through email. Email communications are typically not encrypted and may be intercepted.
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• Review your wallet statements regularly to identify any unauthorized activities.

Alerts Regarding Phishing and Web Spoofing

Phishing is a type of Internet scam in which fraudulent emails or pop-up messages appear to come from legitimate businesses. These messages often link to fake websites designed to look like trusted organizations and attempt to trick you into providing personal, financial, or login information.

Legitimate businesses typically do not request sensitive personal information through unsolicited emails or pop-ups unless you initiate the request for service.

Please do not respond to any email requesting your personal identity, account details, or password.

Common signs of phishing emails include:

• Misspelled words or poor grammar
• Awkward or unprofessional writing
• Suspicious links or attachments
• Urgent or alarming requests for personal information
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Always treat such messages with caution.

Fraud Alerts

Evoqcu Fraud Alert messages are provided to you at no cost.

• Message frequency may vary and alerts are sent only when suspicious activity is detected.
• Mobile carriers are not liable for delayed or undelivered messages.
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For support, please contact us at (206) 593-4673.

Additional Resources

To learn more about avoiding email scams and managing deceptive spam, visit the Federal Trade Commission website:
www.ftc.gov/spam